Terms and Conditions

Terms and Conditions

Effective Date: 10/04/2024

Maya Polish Supermarket Ltd (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your access to and use of our online grocery services, including purchases made via our website or app (“Services”). By accessing or using our Services, you agree to these Terms.

1. General Information

1.1 Company Information:

Business Name: Maya Polish Supermarket Ltd
Address: 26 Lodge Rd, Southampton, SO14 6RN, United Kingdom
Contact Email: help@mayasupermarket.co.uk
Phone: 02380434545

1.2 Eligibility: By using our Services, you confirm that you are at least 18 years old or accessing the Services under the supervision of a parent or legal guardian.

2. Accounts and Registration

2.1 Account Creation: To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Account Accuracy: You agree to provide accurate, current, and complete information during registration and to update this information as needed.

2.3 Account Termination: We reserve the right to suspend or terminate accounts for any misuse, fraudulent activity, or violation of these Terms.

3. Orders and Payments

3.1 Order Acceptance: All orders are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion.

3.2 Pricing and Availability: Prices and availability are subject to change without notice. In the event of a pricing error, we will contact you before processing your order.

3.3 Payment: We accept Visa/MasterCard. All payments must be made in GBP (£).

3.4 Order Confirmation: Once payment is received, you will receive an order confirmation email.

4. Delivery and Collection

4.1 Delivery Areas: We deliver within Southampton and surrounding areas. Please check our website for specific delivery zones.

4.2 Delivery Fees: Delivery fees apply and vary based on location and order size. Fees will be displayed at checkout.

4.3 Delivery Times: We aim to deliver orders within the time slot selected during checkout. However, delivery times are estimates and may vary.

4.4 Click & Collect: If you choose to collect your order from our store at 26 Lodge Rd, Southampton, SO14 6RN, please bring a valid ID and your order confirmation.

4.5 Failed Delivery: If delivery fails due to incorrect address details or your unavailability, additional fees may apply for redelivery.

5. Cancellations, Returns, and Refunds

5.1 Cancellations: Orders can be cancelled within 24hrs of placement, provided they have not yet been dispatched.

5.2 Returns and Refunds:

Perishable items are non-refundable unless defective or damaged upon delivery.
Non-perishable items can be returned within 14 days, provided they are unopened and in their original packaging.
Refunds will be processed within 7-10 business days of approval.

5.3 Reporting Issues: To report a damaged or incorrect item, please contact us within 24 hours of delivery.

6. Use of the Website

6.1 Prohibited Activities: You agree not to:

Use our website for unlawful purposes.
Interfere with the website’s security or functionality.
Attempt to gain unauthorized access to our systems.

6.2 Intellectual Property: All content on our website, including text, images, logos, and trademarks, is the property of Maya Grocery or its licensors and is protected by copyright laws.

7. Liability

7.1 Limitation of Liability: To the maximum extent permitted by law, Maya Grocery is not liable for any indirect, incidental, or consequential damages arising from your use of our Services.

7.2 Force Majeure: We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, or technical failures.

8. Privacy

Our collection and use of your personal data are governed by our Privacy Policy. By using our Services, you consent to such processing and warrant that all data provided by you is accurate.

9. Amendments

We reserve the right to amend these Terms at any time. Changes will be effective upon posting to our website. Continued use of our Services constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.