Delivery

Delivery Options Overview

At Maya Supermarket, we make shopping convenient with flexible delivery and pickup options tailored to meet your needs. Here’s how you can receive your orders:

1. MayaVan Delivery

Enjoy the convenience of having your groceries delivered right to your doorstep with our MayaVan Delivery service.

Fast & Reliable: Your order is handled with care and delivered promptly.
Coverage: Available for addresses within our local delivery area.
Scheduling: Choose a delivery time that works best for you during checkout.

2. Local Pickup

Prefer to pick up your order yourself? We’ve got you covered!

Quick & Easy: Skip the lines and have your order ready for pickup at our designated pickup point.
Flexible Timing: Simply select a convenient pickup time during checkout.
No Fees: Enjoy the savings of picking up your order at no additional cost.

Whether you’re looking for the ease of home delivery or the flexibility of local pickup, Maya Supermarket is here to make your shopping experience hassle-free.

1. Browse and Shop

2. Choose Your Delivery Option

3. Schedule and Checkout

4. Receive or Pick Up Your Order

Exchange or Return of Goods

At Maya Grocery Super Market, we value your satisfaction and aim to provide the best shopping experience. If you are not completely satisfied with your purchase, we are here to help with exchanges or returns, subject to the following terms and conditions:

General Terms

Eligibility:
- Goods can only be returned or exchanged if they are in their original condition, unused, and unopened, with the original packaging and receipt.
- Perishable items (e.g., fresh produce, dairy, meat, or bakery products) are not eligible for return unless there is a defect or quality issue at the time of purchase.
Return/Exchange Window:
- Non-perishable items must be returned or exchanged within 7 days of the purchase date.
- Products with manufacturer warranties must adhere to the warranty terms outlined by the manufacturer.

Items Not Eligible for Return or Exchange

Opened or used items.
Perishable goods (unless defective).
Items marked as "final sale" or "non-returnable."
Damaged products caused by improper handling after purchase.

Return/Exchange Process

For Exchanges:
- Customers can exchange eligible items for a product of equal or greater value by paying the price difference.
For Returns:
- Refunds for returned items will be issued in the original payment method (e.g., cash, card, or store credit).
- Refund processing may take 3–5 business days, depending on the payment method.

Defective or Damaged Goods

If you receive a defective or damaged product:

Please notify us immediately by visiting the store with the product and receipt.
We will offer an exchange, refund, or store credit after verifying the issue.

FAQs

How do I track my order?

Once your order is placed, you can track its status by:

Logging into your account and visiting "My Orders."
You will also receive live updates via email/SMS.

Do you deliver to my location?

We currently deliver to selected locations. To check if we deliver to your area, enter your postcode during checkout or contact customer support.

How do I report a damaged or incorrect item?

If you receive a damaged or incorrect product:

Take a photo of the item as proof.
Contact our customer support within 24 hours of delivery.
We will arrange a replacement or refund, as per your preference.

Can I return or exchange an item?

Yes, returns or exchanges are accepted for eligible items:

Non-perishable items must be unopened and returned within 7 days of delivery.
Perishable items (e.g., fresh produce) can only be returned if they are defective or damaged upon delivery.
To initiate a return, please contact our customer support team.

What happens if an item I ordered is unavailable?

If an item is unavailable: